Custom AI software for sales call review and coaching

We build software that reviews recorded sales calls, checks them against the way your team should sell and helps managers prepare coaching. We tailor the scoring, the reports and the connections to your team.

For sales managers who can only listen to a few calls a week.

How it fits into your business
  1. Call recordings
  2. Transcripts
  3. Your sales script
  1. Reviews each call
  2. Shows what to coach
  3. Spots patterns
  4. Sends reports
  1. Sales managers
  2. Reps
  3. Team reports

The problem, and what we build

What slows your team down, and the software we build for it

Each problem is paired with the part of the software that addresses it.

  • Most calls are never heard

    A manager can only listen to a few calls a week. The rest go unheard.

    What we buildCollects recorded calls on its own

  • Feedback feels random

    Reps get feedback on whichever call the manager happened to pick.

    What we buildReviews every call against your script

  • Nobody sees the pattern

    Reps hit the same objections, and nobody notices how often.

    What we buildFinds patterns across the team

  • Problems show up too late

    When a rep starts to slip, the manager finds out after the month has closed.

    What we buildSends coaching where your team works

  • Collects recorded calls on its own

    It brings in calls from the recorder your team already uses, or from uploaded transcripts. Internal meetings can be left out.

  • Reviews every call against your script

    It turns your script and offer details into review points and scores each call. We test the scores against your managers' own reviews first.

  • Shows why each point was made

    Each piece of feedback links to the moment in the call, so a manager can check it and a rep can hear it.

  • Finds patterns across the team

    It shows repeated objections, missed questions and how each rep's scores change over time.

  • Sends coaching where your team works

    Summaries go to Slack, email or another tool your team uses, with the calls that need attention first.

What gets tailored

The decisions we make with you

Channels, tools and rules are your choices. A past project does not set the limits of yours.

  • Where calls come from

    Reps keep the recorder they already use.

    • Fathom
    • Fireflies
    • Zoom recordings
    • Uploaded transcripts
  • What a good call means

    The review follows your standard.

    • Your sales script
    • Offer details
    • Handling objections
    • Agreeing a next step
  • Who sees what

    You decide who can open each call.

    • Reps see their own calls
    • Managers see the team
    • Owner sees reports
  • Where feedback goes

    Coaching arrives where your team already works.

    • Slack
    • Email
    • Discord
    • Your customer system
  • How often

    You choose the rhythm of the reports.

    • After every call
    • Daily summary
    • Weekly report

Is custom software right for you?

We check what you already have before we build anything

Your current tools may be enough when

  • Salesight, the call review product built with Ante Digital (Canada), may already cover what you need. It has a 7-day free trial.
  • Your call recorder's own summaries may be enough if you need notes, not scores.

Custom software helps when

  • You need scoring on points Salesight does not support.
  • Results need to go into your customer system or another business system.
  • Your review process needs approvals or access rules that a ready-made product cannot handle.

Related work

Projects that show this work

Each project was built for one client's process. It shows what is possible; your build starts from your own choices.

  • Salesight's public overview and call-review screens.

    Sales coaching

    Salesight scores calls against a team's own script

    Salesight scores each recorded call from 0 to 100, lists the objections and missed moments, and sends summaries to Slack, Discord or email.

    Salesight is a live product. Its scores are reviews of calls, not proof of more sales, and a manager still checks important feedback.

    ShowsCollects recorded calls on its own · Reviews every call against your script · Shows why each point was made · Finds patterns across the team · Sends coaching where your team works

    Built with Ante Digital (Canada). Our founder is the lead developer.

Paid trial, build, run

How we start, and who runs it afterwards

  1. 01

    A 20-minute call

    We talk through the problem, your current tools and who needs the result. We also check whether software you already have could do the job. It is not a sales call.

  2. 02

    A paid trial

    We use a small set of your recorded calls and compare the software's feedback with your managers' reviews. Before it starts, we agree the scope, the price, the timing and how we will judge it.

  3. 03

    The full build

    We build what the trial showed is worth building, and test normal work, unusual cases and handovers to your team before launch.

  4. 04

    Running it with you

    After launch, we monitor the software, fix problems and improve it each month. You have a named contact, and the rules can change as your business does.

Questions

Questions people ask before a call

Should we use Salesight or ask for a custom build?
Check Salesight first. A custom build makes sense when there is a specific gap that is worth the extra cost to build and run.
Can the review use our own sales script?
Yes. We turn your script and offer details into review points, then test them against calls your managers have already reviewed.
Does the software replace a sales manager?
No. It helps a manager find the calls and moments worth reviewing. It can miss context, so managers stay responsible for coaching and for decisions about people.
What does it cost, and how long does it take?
It depends on the call sources, review points, reports and access rules. We agree the scope, price, timing and how we will judge the trial before any work starts.

Show us how your team reviews calls today

On a 20-minute call, we look at how your team works today and tell you whether custom software is worth it.

Book a 20-minute call

Talk with Apurva about your sales process

Or write to care@brownmind.com